Frequently Asked Questions

1) Is buying the CD safe through your website?

Yes. Purchasing the CD is completely safe through this website.

oFF tHE tOP: standards 1 uses CD Baby.com for secure online credit card sales. An extremely reputable company, CD Baby does business globally, shipping CDs, taking orders, and handling secure credit card information. They use the highest level of encryption available (128-bit SSL) to protect your credit card number, and once your transaction is complete, your credit card number is erased from CD Baby's servers. In other words, at the end of the transaction, that number ceases to exist at CD Baby. While some shoppers may find this inconvenient for return visits (since your credit card information will have to be re-entered), it guarantees that your credit information cannot be stolen from their server.

More on CD Baby security can be found on their website at cdbaby.com/about.

You may use Visa, Master Card, American Express, or Discover cards.

2) I feel uncomfortable using my credit card online. Can I still buy the album?

Yes. You may purchase the CD in a number of ways.

• If you wish to buy CDs by Visa, Master Card, American Express, or Discover credit or debit cards over the telephone, you may call CD Baby at 1-800-BUY-MY-CD [ 289-6923 ].
• If you wish to order from CD Baby by mail or fax, simply print the order form at the end of your checkout.
  • The mailing address is included at this point.
  • CD Baby's fax number is 503-296-2370.

3) I don't have a credit card. How do I order your CD without one?

You may order the CD without a credit or debit card in several ways.

• To order by phone using check, money order, international money order, cash, or to negotiate with chocolate, call CD Baby at 1-800-448-6369.
• If you wish to order from CD Baby by mail or fax, simply print the order form at the end of your checkout.
  • The mailing address is included at this point.
  • CD Baby's fax number is 503-296-2370.

4) When will my CD arrive?

Arrival times depend upon the shipping location, desired or endurable delivery times, and the quantity of CDs ordered.

• If you are in the USA and order one CD, CD Baby will ship it first class, and it will arrive in 3 - 5 business days.
• If you are in the USA and order more than one CD, CD Baby will ship it PRIORITY mail, and it will arrive in 2 - 3 business days.
• If you are outside the USA, CD Baby will use Global Priority Mail, and it will arrive in 5 - 6 business days.

5) How much does it cost to ship the CD?

CD Baby provides complete shipping information at cdbaby.com/help.

The following chart was copied from CD Baby so you may see the shipping charges and times in detail.

• You only pay what the post office charges us - sometimes less!
• INTERNATIONAL? We can remove the plastic "jewelbox" around the CD, and send you just the CD and paper artwork.
• This saves you not only postage, but usually won't be opened by customs, either.

Please check cdbaby.com for the most current shipping information, including any changes in policy. If you find an error in the quoted shipping rates above, please contact the webmaster.

6) What happens if my CD arrives damaged in the mail?

Your CD will be replaced, at no further cost to you.

Please use CD Baby's 14-day money-back guarantee by contacting cdbaby@cdbaby.com and returning the damaged CD to CD Baby by writing Return to Sender on the package. Please email NKP to let us know there was a problem, so we can make sure you get an undamaged CD as soon as possible.

7) My question isn't answered on this page. What should I do?

You may contact Naked Kitty Productions by email at NKP@franksinger.com, or you may write to us at:

Naked Kitty Productions
1112 Potomac Ave.
Erie, PA
16505-3435 USA

Please include a return email address or mailing address with your correspondance.

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